Employment opportunities at Destiny Global (DaniJohnson.com) – if you are interested in working for a company with a high results culture and a vision to help change lives, contact us!
We offer excellent benefits, challenging learning and growth opportunities and competitive compensation packages in a dynamic, fun and positive work environment!
If you believe you have the qualifications and skills of the type of person we are looking for, and if you believe you can make a difference and impact to our team, send your resume, cover letter and examples of your work to the attention of Human Resources at jobs@danijohnson.com. Please indicate which position you are applying for in the subject line. Thank you!
Title: Client Services Representative, Part Time
Based at: North San Antonio, Texas Area
Job purpose: The role of the Client Services Representative is to answer client calls, assist clients with questions, orders, website navigation issues, general inquiries; respond to support tickets; know the website and how to retrieve information from it; process orders and navigate through the shopping cart. Think about and employ best practices to completely satisfy and delight our clients when they call our call center or leave a support ticket request. This is an entry-level position.
An ideal candidate will:
- Take ownership of client issues and resolve them on the first call or contact.
- Track/manage calls and tickets worked (call log).
- Respond quickly to emerging issues (exercise sound judgment).
- Maintain documentation on all center processes, constantly looking to improve our methods and processes.
- Manage the relationships with every client you contact.
- Work with external vendors as required.
- Negotiate solutions to problems with clients as required.
- Communicate with the call center team and be involved with making processes work – team effort to improve our service.
- Be on time and mindful of your impact on the team.
- Treat every call as an opportunity to be helpful.
- Quickly gain full knowledge of our products and help clients select the right products for their business situation – some upselling opportunities can earn commissions.
Specific Responsibilities
- Be available for the shift you are assigned.
- Answer incoming calls and assist clients based on those calls.
- Make outbound sales calls as requested by management.
- Be proactive, know the current events occurring and be ready to respond to client questions.
- Become an expert with our shopping cart system so that you can assist clients flawlessly when they call to order products.
- Become familiar and remain proficient in all client service center processes.
- Perform typical center processes on a daily basis.
- Make outbound calls with the purpose to inform clients of upcoming events and facilitate sales of tickets to those events (commission on up-sale activities)
- Answer help tickets, contact clients when credit cards fail (order recovery), perform manual entry of product orders from events if required.
- Responsible for the office and its employees’ security and safety
- Create and maintain a positive work environment.
Knowledge Skills and Abilities
- Experience developing and managing processes – ability to see the larger picture when monitoring operational issues.
- Capable communicator, able to understand business requirements and create concise project requirements to help automate the center’s processes.
- Experience working with Microsoft Office products, especially Word and Excel.
Leadership Success Factors Required
Personality: Ability to work in a small team in a demanding, fast-paced environment. Highly motivated individual able to complete projects quickly. Reliable, tolerant, and determined. Empathic communicator, able to see things from the other person’s point of view. Well presented and businesslike. Eager for a new experience, responsibility, and accountability. Able to get along with others and be a team-player.
Personal Situation: Must be mature and available to work extended hours on occasions when required. Must be able to comfortably commute to the office and be available for air travel as required. Must have a clean driving record.
Specific Job Skills: Ability to work independently with minimum supervision, to take the initiative and actively handle assigned call center responsibilities. Ability to handle multiple concurrent activities and have a flexible, positive attitude. Demonstrated ability to track, organize and prioritize workload. Excellent analytical and problem-solving skills.